FAQ
What does Product Reviews do?
It stores product reviews for a Shopify store, lets the merchant moderate them, shows approved reviews on the storefront, and can email a customer one review request per order.
How do I install the app?
Install Product Reviews on the Shopify store and approve the requested access to products, orders, and customers. Then open Product Reviews from the Shopify admin Apps list.
How do I configure the app?
Open Settings to control the review-request emails, Reviews button, position editor, and storefront appearance. The retained “Write a review” setting does not enable public submissions: only eligible customers with a secure review-request email link can submit a review.
How do I display product reviews?
In the theme editor, enable the Product Reviews app embed for the floating Reviews button, and add the Product reviews block to a product template. Other blocks are Product rating and Product ratings. The button stays hidden when the app embed is off or when the Reviews button setting is off. The all-reviews page is served through the app proxy path /apps/shopify-review/reviews.
How are reviews collected?
- From the secure link in a review-request email sent for an eligible purchase.
- Reviews submitted through that link enter moderation before appearing on the storefront.
How are reviews managed?
Open Reviews to filter the list, move between pages, and use Approve, Disapprove, Hide, Feature, or Delete on a review. A verified-buyer switch is available for moderation. Merchants cannot create customer reviews.
How do merchants moderate reviews?
Only approved reviews are shown on the storefront. Disapprove, hide, or delete a review to keep it off the store. Reviews submitted from a secure review-request email start as pending.
What happens when the app is uninstalled?
The app records the uninstall and cancels review requests that have not been sent. Stored reviews and customer records are not deleted at uninstall. They are deleted when Shopify later sends the shop redact webhook.
Does the app access customer information?
It can store a Shopify customer id, display name, and email when Shopify provides them, plus the order fields needed to schedule a review email. The email is encrypted in the database. If Shopify does not provide the email, the app does not send the review request to a replacement address.
How is customer data handled?
It is used to show reviews and, when enabled, to send the review-request email. The customer can unsubscribe from further review-request email. See the Privacy Policy for the stored fields, retention, and Shopify privacy webhooks.
How can I contact support?
Support email: info@artifyanni.com
How can I request data deletion?
Shopify sends customers/redact for a customer and shop/redact after a shop uninstall. The app processes those webhooks. Customer redact deletes the customer record, consent records, and review requests, and replaces the review display name with “Customer”. The review text is kept. Shop redact deletes the shop’s stored data.